Shipping Policy

Effective October 12, 2026. Everything Arrivelux can tell you about getting a parcel to your door is on this page: where we ship, what it costs, how long it takes, and what happens when something goes astray.

Where we ship

To every Canadian province and territory except Quebec, the territories included. We cannot ship to Quebec. There is no international shipping, including to the United States, and we cannot deliver to a freight forwarder for onward export.

What it costs

Standard shipping is free on every order we deliver in Canada, with no minimum order value, and all prices are in Canadian dollars (CAD). It is the only service we offer — there is no expedited, express or next-day option to buy at checkout. All costs, including the product price and any applicable tax, are displayed before you confirm payment, and no shipping charge appears afterwards.

Getting the order ready

Orders are picked and packed within 0-1 business days, excluding weekends and public holidays. An order placed after 2:00 PM CT is processed on the next business day, and one placed on a Friday afternoon or over a weekend goes out at the start of the following week.

How long delivery takes

Once the parcel is with the carrier, standard delivery normally takes 2-3 business days. Distance, weather and carrier backlogs can stretch that, particularly in peak season; these are estimates provided by the carrier rather than guarantees we are able to enforce.

Tracking

You will receive an email with a tracking number as soon as your parcel is handed over. It can take up to 24 hours for the first scan to appear on the carrier's system. Our Track Your Order page turns that number into the carrier's own tracking screen.

What free shipping does not include

Delivery is to the address given at checkout, to the door. It does not include installation, assembly, in-home placement or the removal of packaging, and we cannot instruct a carrier from our side to leave a parcel in a particular spot.

Addresses

Please check the shipping address before confirming an order. If you spot a mistake, email support@arrivelux.com straight away: we can usually correct it while the order is still being prepared, but not once it has been collected.

Lost or delayed parcels

If tracking has not moved for several days, or the parcel is marked delivered and is nowhere to be found, contact us with your order number and we will open an enquiry with the carrier and follow it through. If a parcel arrives damaged, tell us within 72 hours of delivery with photographs, and our Refund and Returns Policy takes over from there.

Contact

For anything to do with shipping, email support@arrivelux.com or call +1 (417) 491-4099. We are here Monday-Saturday, 9:00 AM - 6:00 PM CT and reply within 1-2 business days.