Track Your Order

Every Arrivelux parcel travels with a tracking number. We email it to you the moment the box leaves us — usually within 0-1 business days of the order — and standard delivery then takes 2-3 business days from that point.

No tracking number to hand? Your orders, their status and their tracking links are all in your account — sign in with the e-mail you used at checkout, no password needed.

See my orders

How it works

Order confirmation. Sent straight after checkout, carrying your order number.
Shipping confirmation. Sent when the parcel is handed to the carrier, with the tracking number in it.
On the road. The carrier updates its own tracking page at every scan, right through to delivery.

If nothing seems to be moving

The first scan can take up to 24 hours to appear, so a number that shows nothing on the first evening is perfectly normal. If several days pass with no update, or the parcel is marked delivered and is nowhere near you, email support@arrivelux.com with your order number and we will open an enquiry with the carrier on your behalf.